You need support, help or guidance in case of personal, family, administrative or financial difficulties, because you are feeling unwell, or in case of discrimination, harassment, sexual or gender-based violence: you will find here the essential information and useful contacts.
If you are facing financial, personal or family difficulties, the CROUS social service and municipal social services are on hand to provide support and advice to help you overcome them.
In case of harassment, discrimination, sexual and gender-based violence (VSS)
The institutions of the Université Grenoble Alpes (UGA) are committed to combating discrimination, harassment, sexual or gender-based violence, and misconduct of all types.
Students, doctoral students and staff of the institutions can report inappropriate situations that they experience or witness to referents:
Via a reporting form for students and staff of UGA, Grenoble INP - UGA and Ensag - UGA
By contacting the Delegate for Equality of Sciences Po Grenoble - UGA for students and staff of Sciences Po Grenoble.
The lawyers of the "défenseur des droits" (defender of rights) and the website antidiscriminations.fr
Whether you are a victim or a witness, the lawyers of the "défenseur des droits" listen, help and advise you. You can contact them by phone or by chat. More information on the website antidiscriminations.fr
Counseling and support services
Psychological support
If you are feeling lonely, having personal problems or in need of psychological support, free counseling services are available. Consult a psychologist or psychiatrist
Helplines and remote support services
Cnaé (National coordination for student support)
The Cnaé is a free, confidential helpline for students experiencing difficulties or feeling unwell. It enables you to talk to professionals (psychologists, social workers) who will answer your questions, listen to you with kindness, and give you guidance if you need it.
You can contact Cnaé
- by telephone: 0800 737 800 (10am to 9pm Monday to Friday, and 10am to 2pm on Saturdays)
- by email: cnaes@enseignementsup.gouv.fr Visit the national student life website for more information
If you feel you have been the victim of an attack on your person or property, you can call the free victim support number to get help and guidance: 116 006. More information on the victim support number
And to help you better understand and analyse your situation, store documents securely, or find the right contacts to help you near where you live, you can also use the ‘Mémo de vie’ online platform. Visit the 'Mémo de vie' platform
Other helplines
A number of national telephone helplines provide support with various issues. These include “SOS amitié” (emotional support), “Violences femmes info” (for women who are victims of violence), “Tabac info service” (for support with giving up smoking), “Drogues info service” (support with drug and addiction issues)... Visit the UGA student portal (in French) for more information
The 'Défenseur des droits' is an independent administrative authority that helps you better understand your rights and guides you through the steps to take if you encounter difficulties with an administration or public service.
Anyone, regardless of nationality, who has ever tried to resolve a problem with an administration or public service without finding a solution, can contact or refer the matter to the rights defender free of charge:
If your budget is tight, or you are having temporary difficulties, financial support is available in a whole range of areas, including accommodation, transport, day-to-day living needs and family needs.
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